Terms and Conditions
1. Scope
These general terms and conditions apply to all current and future business relationships between the customer and Glein e.U., hereinafter referred to as the "provider." Deviating, conflicting, or supplementary terms and conditions shall not become part of the contract, even if the provider is aware of them, unless their validity is expressly agreed upon.
2. Offer, Order, and Conclusion of Contract
The offers on www.glein.at as well as www.glein.wien do not constitute legally binding offers; they are for informational purposes only and serve as invitations for the customer to submit an offer. By placing an order, the customer makes a binding offer, which the provider can accept by actual fulfillment or express acceptance.
3. Availability / Scope of Delivery
If the goods ordered by the customer are not in stock after the contract is concluded, the provider reserves the right to restore availability within a maximum period of 8 weeks without any consequences of delay. If availability cannot be restored within this period, the customer may withdraw from the contract in writing. In the event of withdrawal, any payments already received from the customer will be promptly refunded.
Alternatively, if for legal reasons (such as the insolvency of the product manufacturer) the ordered goods cannot be delivered, the provider reserves the right to withdraw from the contract. In the event of withdrawal, any payments already received from the customer will be promptly refunded.
The scope of delivery always refers to the product description in the text, but does not include accessories that may be depicted in product images (see also Section 4).
4. Prices
All prices stated on www.glein.at as well as www.glein.wien are final prices including Austrian VAT (currently 20%) in EURO. Shipping costs are not included in these prices. The prices provided always refer to the product description in the text and do not include accessories depicted in product images. The prices at the time of ordering apply, and no liability is accepted for errors in price listings.
5. Payment and Payment Methods
5.1 Austria and Germany
Payment for the goods can be made by credit card, Apple Pay, instant bank transfer (Sofortüberweisung), or advance payment:
a) By Credit Card: You can pay with your credit card during the checkout process on the webshop. The provider receives real-time confirmation of the payment and can promptly ship the goods.
b) By Apple Pay: You can pay with your Apple Pay account during the checkout process on the webshop. The provider receives real-time confirmation of the payment and can promptly ship the goods.
c) By Instant Bank Transfer (Sofortüberweisung): You can pay via your online banking account during the checkout process on the webshop. The provider receives real-time confirmation of the payment and can promptly ship the goods.
d) By Advance Payment: Orders must be placed via email to info@glein.wien. The shipment of the goods will occur after the payment has been received in the following account:
Glein e.U.
IBAN: AT13 2011 1293 2429 7104
BIC: GIBAATWWXXX
The provider reserves the right to discontinue certain payment methods or introduce other payment methods.
5.2 Other EU Member States
Payment for the goods can only be made by advance payment.
5.3 Non-EU Countries
Payment for the goods can only be made by advance payment.
6. Delivery and Shipping Costs
The delivery of the goods is made as quickly as possible at the customer's expense and risk. Delivery delays may occur in exceptional cases, and in such cases, the provider may fulfill the customer's order in partial deliveries. Incomplete deliveries or damage to the goods must be reported to the relevant post office within 24 hours. Presentation of the postal confirmation is a prerequisite for a replacement delivery.
The provider does not deliver to parcel lockers.
6.1 Shipping Costs
-Within Austria: EUR 5.26,-
-To Germany: EUR 8.68,-
-To all other EU countries: Flat rate of EUR 11,-
7.Right of Withdrawal / Cancellation Right / Return Policy
7.1 Right of Withdrawal
The customer may withdraw from the concluded contract without providing any reasons. The withdrawal statement can be made in any form and must be sent to the provider within a period of 30 days (business days). In the case of written withdrawal statements (mail, email, fax, etc.), it is sufficient if the withdrawal statement is sent within the 30-day period (the date of the postmark or sending is decisive).
The withdrawal period commences:
-On the day the customer or a third party designated by them (if a different delivery address is specified) receives the goods.
-In the case that the provider fulfills a single order in partial deliveries, on the day the customer or a third party designated by them (if a different delivery address is specified) receives the last delivered item.
The customer has the option to use the sample withdrawal form as per Annex I, Part B of Directive 2011/83/EU for exercising the right of withdrawal.
The withdrawal statement should be directed to:
Glein Atelier&Shop
Neustiftgasse 18
1070 Vienna
AUSTRIA
E-Mail: info@glein.wien
Mobil: +43 660 255 9535
7.2 Withdrawal by Returning the Goods
The customer can exercise their right of withdrawal as outlined in Section 7.1 by returning the received goods without a written statement, provided that they can provide proof of the return. It is sufficient if the return of the goods is made within 14 days (the date of the postal stamp is decisive). In this case, the goods must not be damaged or used and must be returned in their original packaging. The cost of the return shipment will only be borne by the provider if an incorrect delivery has occurred or if the goods were delivered as defective. Unpaid or cash-on-delivery shipments will not be accepted.
The withdrawal statement or the return of the goods (as a package) should be sent to the following address:
Glein Atelier&Shop
Neustiftgasse 18
1070 Vienna
AUSTRIA
E-Mail: info@glein.wien
Mobil: +43 660 255 9535
7.3 Consequences of Withdrawal
7.3.1 Provider's Obligations
In the event of withdrawal, the provider must refund all payments received from the customer for the goods, promptly and no later than 14 days from the receipt of the withdrawal statement. There is no entitlement to interest.
If the customer has also made payments for the shipping of the goods, these costs must also be reimbursed to the customer. However, there will be no reimbursement of shipping costs if:
- The provider was not obligated to deliver the goods, and the customer organized the transport of the goods themselves.
- The customer voluntarily opted for a more expensive delivery method (only standard delivery costs will be reimbursed).
The provider must refund payments to the customer in the same form as the customer used to make the payment to the provider. The customer is required to provide the provider with any information needed for the refund upon request. The provider has the right to agree with the customer on a different payment method for the refund, provided that this does not result in any costs for the customer.
The provider is obligated to refund the purchase price and shipping costs within the 14-day period only once the provider has received the goods back or the customer has provided evidence of returning the goods, whichever occurs earlier.
7.3.2 Customer's Obligations
In the event of withdrawal, the customer must return the received goods promptly, but no later than 14 days from the date of the withdrawal statement.
The direct costs of returning the goods shall be borne by the customer, regardless of whether the delivery of the goods by the provider to the customer was free of shipping charges. Goods that cannot typically be returned by regular mail due to their nature will be collected by the provider at their own expense.
If the customer has already used the goods more extensively than necessary to check their properties or functionality, the customer must pay a reasonable fee for such use, limited to the value of the goods.
Note: Please keep the original packaging of the goods until you have decided to keep the goods. If you have already disposed of the original packaging, you must package the goods in a manner that allows them to be returned to the provider without damage. The customer is responsible for the cost of repackaging.
7.4 Exceptions to the Right of Withdrawal
The right of withdrawal is excluded:
- For goods that are made to customer specifications or are clearly tailored to the customer's personal needs.
- For goods that are delivered sealed and are not suitable for return due to health or hygiene reasons, if the goods have been unsealed after delivery.
8. Retention of Title
Ownership of any goods remains with the provider until the full purchase price has been paid. In the event of payment default, the provider has the right to enforce their rights under the retention of title. The exercise of rights under the retention of title does not constitute a withdrawal from the contract, unless the provider expressly declares contract termination at the same time.
9. Warranty
As the quality of the goods, only the product description provided by the manufacturer is generally agreed upon. At the time of transfer, the goods are free from defects that would render them unfit for their intended use or significantly reduce their value or usability. Characteristics are only deemed assured if expressly indicated as such on www.glein.wien or www.glein.at. No warranty is provided for defects resulting from improper use or excessive wear and tear of the goods by the customer.
10. Liability
10.1 General Liability
The provider is liable for positive breach of contract, fault in contract conclusion, delay, impossibility, and for all other legal reasons only in cases of intent or gross negligence.
10.2 Liability for Links
The provider assumes no liability for content on linked pages.
11. Data Protection
For the speedy and error-free processing and execution of all transactions, personal data of the customer is processed and stored by the provider in accordance with data protection laws (DSG 2000) and telecommunications laws (TGK 2003). By agreeing to the General Terms and Conditions, the customer expressly agrees to the above-mentioned processing and storage. Personal data will not be disclosed to third parties. Further use, such as for external advertising purposes, is prohibited by the provider without the explicit consent of the customer.
For the purpose of a simplified shopping process and for later contract execution, the IP data of the user, as well as the name, address, email address, and credit card number of the buyer, are stored within cookies.
Data processing is carried out in accordance with the legal provisions of § 96 (3) TKG and § 8 (3) Z 4 DSG.
Claims for information, deletion, and correction, as well as objections to data processing, must be directed, together with proof of identity, to the following address:
Glein Atelier&Shop
Neustiftgasse 18
1070 Vienna
AUSTRIA
E-Mail: info@glein.wien
Mobil: +43 660 255 9535
Changes to personal data must be promptly communicated by the customer to the provider as long as the contract has not been fully fulfilled by both parties. If the customer fails to provide this information, the provider is entitled to send legally effective notifications to the last known address, which will be considered as received.
12.Choice of Law
Austrian law shall apply to all legal relationships between the provider and the customer. The language of the contract, ordering, processing, and business is exclusively German.
13. Copyright
All offers, including their accompanying illustrations, text descriptions, graphic designs, as well as the design of the website itself, are subject to the copyright of the provider. Linking or use for one's own purposes is only permitted with the prior written consent of the provider.
14. Miscellaneous
The place of performance for the services of the provider and the counter-performance of the customer is the registered office of the provider. For all claims brought against the provider, the court at the provider's registered office (Commercial Court Vienna, Austria) shall have exclusive jurisdiction.