Shipping & Returns

For packaging & shipping, we charge the actual shipping costs incurred:
- within Austria EUR 5.26,-
- to Germany EUR 8.68,-
- to all other EU countries a flat rate of EUR 11,-

Our Webship is currently only open within the EU. If you would like to place an order outside of the European Union, please email us at info@glein.wien, and we will send you an invoice with a request for advance payment.

We pack and ship on Mondays, Wednesdays and Fridays before noon.

We expect a shipping time of
- within Austria 2-4 business days
- to Germany 3-5 business days
- to all other EU countries 3-8 business days

If you wish to exchange an item, please contact us at: info@glein.wien

We offer a 30-day return policy without the need for any specific reasons. To initiate a return, please send the unused merchandise securely packaged to: 

Glein Atelier&Shop
Neustiftgasse 18
1070 Vienna
AUSTRIA

Once the returned merchandise has been received by us, we will refund the amount, including the flat-rate shipping fee, to the original payment method.

If you have any questions, please feel free to write us at: info@glein.wien

For further information please see our Terms and Conditions.